How do I setup Mac Mail?

If this is the first email account you're adding to Mac Mail, the program will automatically start you from "Step One - Add Account:"

1. Start the Mail application on your Mac
Launch mail
If the Welcome to Mail window does not display, select Add Account from the File menu.
Step 01

2. Click the “Mail” menu for the application, then select “Preferences…” (Keyboard shortcut CMD + ,)
Setup 2

4. Click the plus icon ( + ) in the bottom left to add a new POP account, then fill out the fields in each screen as follows:

Step one – Add Account:

• Full Name – the name you want to associate with the e-mail address. It is what people who receive your e-mails will see as who sent the mail.
• Email Address – the e-mail address that you are going to be using (e.g. username@mydomain.com)
• Password – Enter your password. Please note the password is case sensitive.

Step 2
Step two - Incoming mail server
• Account Type – leave this as POP or IMAP.
• Description – this description is for your reference, and can be left blank.
• Incoming mail server – eg: mail.yourdomain.com
• User name – eg: username@mydomain.com.
• Password – enter your password again here.

Step 3
Step three  – Outgoing Mail Server
• Description - this description is for your reference, and can be left blank.
• Outgoing Mail Server – eg: mail.mydomain.com
• Retype your Username and Password if prompted again
Step4

Your mail account is now ready for use. Click on the “Get all new mail” option at the top to check your mail.

Troubleshooting:

Sometimes the SSL settings could be playing up, therefore you may need to change the SSL settings. Also check you have the correct Outgoing Mail Server (SMTP) Port settings for your account, this could be 25, 26 or 587 depending on the server. If you are not sure please submit a Support Ticket.

1. From the Mail menu, select Preferences.

2. Click Accounts.

3. In the Accounts list, select the email account you want to use.

4. From the Outgoing Mail Server (SMTP) drop-down menu, select Edit Server List.

5. Click Advanced.

6. Untick Use SSL.


Please also see HOW DO I CONFIGURE EMAIL ON MY MAC USING APPLE MAIL?

COMMON ISSUES WITH APPLE MAIL

Note: The default Apple Mail (or Mac Mail) application has several known issues, including not saving settings during setup, losing settings randomly and having issues with connecting several devices to the same email account. Unfortunately these are intermittent issues with the software itself, if you encounter these we recommend switching to Thunderbird or Outlook for Mac.

The first is try a different mail client to see if the error is related to your previous mail client:

Try a different mail program/client:
Mozilla Firefox offers their own mail client, called Thunderbird, which we recommend because it’s stable, easy to use and is a free email application. You can download Thunderbird without it affecting your current Apple Mail settings.

Download Mozilla Thunderbird from their website
Open Thunderbird on your desktop and click here to see instructions on how to set it up.
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